The internet has changed the way we do business forever.

Creating new opportunities and challenges for companies.

ISO-SOFT understands the tight rope on which companies walk.Companies know they have to invest in e-Business to win,but understanding where, when, how and why to invest is not always clear.

We are a leader in helping companies identify and implement innovative answers to these questions that allow clients to maximize their ROI2 - return on Internet investment.
Every company's competitive advantage is only as strong as its leadership,relationships and knowledge.

We understand the delicate balance among these and know how to leverage and maximize them so that companies can take full advantage of their eBusiness potential.

In fact, we built our own business around these critical success factors.

Enabling Operational Excellence

Internet technologies provide numerous opportunities to improve companies' internal back-office operations. Enabling high-powered technologies for functions such as human resources and facilities management can streamline processes and help organizations maximize their efficiency.

ISO-SOFT creates a strategic context for eBusiness by helping clients develop innovative answers to their most critical questions:

• Can the human resources function become more efficient and effective through techniques such as employee self-service?
• Can a company's campus be better managed by integrating functions such as space planning, move management, asset management and cable-plant management via the Internet?
• Could a company's vehicle fleet and routes be better managed through Internet-based applications?
• What opportunities exist to mine financial and operating information and better track a company's key performance indicators?

ISO-SOFT can help you achieve operational excellence by implementing the answers to these questions. From the highly creative to the deeply technical, our team can help you:

• Create systems for space and move management, asset tracking, fleet management and maintenance management
• Develop intranet-based employee benefit applications
• Enable knowledge management applications such as company-wide directories of expertise, skills and specialties
• Integrate Internet-based performance tracking and reporting systems with key financial and operations systems

ISO-SOFT works with CEOs and other key executives to prepare their organizations for entry into the eBusiness world. The goal of this partnership is focused on helping these companies create shareholder value, uncover unique market positions, improve revenues and increase productivity.
ISO-SOFT creates a strategic context for eBusiness by helping clients develop innovative answers to their most critical questions:
How can eBusiness concepts and capabilities be used to create new sources of profitable revenue growth?

How will eBusiness concepts and capabilities impact industry economics?

How can companies differentiate themselves in a digital world?

What technologies and capabilities should be considered in strategic decisions today?

What are the business, cultural, process and technical implications of your e-business decision?

Armed with a sound strategy, ISO-SOFT's team of business, creative and technical experts stand ready to help clients realize and maximize their return on these strategies through the design and implementation of organizational change and core business processes, as well as decision support, executive information and knowledge management systems.

A company's supply chain often represents tremendous opportunity for productivity improvement, cost savings and improved information flow. From need identification to sourcing, specification, purchasing and fulfillment, opportunities abound to apply Internet and extranet technologies to capitalize on supplier relationships.

ISO-SOFT creates a strategic context for eBusiness by helping clients develop innovative answers to their most critical questions:

• Can I drive costs and time out of the procurement cycle?
• Can reverse auctions be used to obtain better pricing?
• Should I integrate my processes and systems with those of my suppliers? 
• If so, how?
• How can I use the Web to analyze purchasing habits, quality and pricing metrics to improve my results?
• What are the implications of eBusiness on business processes and supplier relationships?

ISO-SOFT is positioned to help you implement the answers to these questions. Our team of business, creative and technical strategists is ready to help you:

• Design, develop and implement secure supplier extranets
• Select, install and customize e-procurement, auction and other purchasing related software
• Design and implement document management systems to control and communicate specifications and contracts
• Integrate your Web-based purchasing systems with back-office systems such as inventory and accounting

ISO-SOFT helps clients develop enterprise-wide, functional area and brand strategies that capitalize on eBusiness concepts and technologies to improve or transform their business. Once strategies are developed, we work with clients to create business plans for the implementation phase.
Our expertise helps clients understand how to use eBusiness concepts and technologies to achieve operating efficiencies, open new and more effective lines of communication with customers and suppliers, enhance competitive advantages and otherwise incorporate the Internet and electronic commerce into their businesses.

Our strategy work includes:

• Business Strategy - We analyze the economic structures of industries and businesses and help our clients establish financial and other goals. We also screen alliance and acquisition choices, analyze customers and markets, conduct competitive and pricing analyses and provide pricing strategies.
• Marketing Strategy - We provide profiles and guidance about the structure of our clients' markets and suggest ways to promote and distribute products and services. We also identify and construct opportunities for partnering with other businesses and develop ways to increase Internet site traffic.
• Procurement Strategy - We help clients analyze the applicability of e-procurement initiatives to their business. We also design e-procurement strategies, identify potential software and application service providers (ASPs), and develop plans for implementation.
• Technology Strategy - We provide suggestions on technology systems, selection of tools for managing an Internet site, ways to communicate with customers and suppliers and technology-related partnerships and alliances.
• Branding and Identity - We identify branding goals and analyze market positioning for our clients and plan for the development, testing and establishment of their online brands. We also coordinate Internet and non-Internet branding efforts and develop plans for communicating to clients' customers.

Strategy Execution
With a well-developed plan in place, ISO-SOFT subsequently works with clients to execute the strategy. This includes designing, developing and implementing solutions required to meet the client's objectives. The solutions range from brand and corporate identity development to interactive media campaigns, Web site development, robust electronic commerce applications, secure extranets and enterprise-wide intranet applications.

Services we perform include:

• Intellectual Product Development - We create designs, graphics and Internet site plans and assist clients in developing and installing content on their sites.
• Internet Marketing - We create marketing programs for our clients' Internet sites, which focus on expanding customer bases and enhancing revenues, market positions and profitability.
• Customer Development, Measurement and Analysis - We develop methods for measuring and analyzing the effectiveness of our clients' Internet enterprise. We design and install Internet and electronic commerce software applications to help clients target, acquire and retain customers, expand customer relationships and generate new business and demand for services. We also design and install Internet and electronic commerce software applications to measure sales cycles, manage the life cycle of a customer relationship, analyze pricing and tactics and evaluate sales-force efficiency and effectiveness.
• Technology Development - We build and install the Internet and electronic commerce software applications needed by our clients to achieve their marketplace goals. We help identify all requirements for building and maintaining an Internet site. We also help our clients use Internet and electronic commerce technology to build flexible, adaptable systems.
• Internet Integration - We integrate the Internet software applications with existing systems in other areas of the client's business. We integrate Internet software applications for back-office systems relating to customer service, pricing, purchasing, shipping, inventory, order fulfillment and information systems. We also integrate corporate intranets and extranets.
• Electronic Commerce Management - We help clients design and install Internet-based software applications for handling electronic order management and transaction processing.
• Content and Product Development Management Tools - We help clients create, support and manage their Internet sites and electronic commerce systems, perform quality control on, and automatically update electronic content, and develop databases to support current and archived electronic content.
• Security - We plan, implement and audit security practices to protect our clients' systems from unauthorized access and intrusion.

Ongoing Support
Once a solution is in place and operating, ISO-SOFT works with the client to continually update and support the eBusiness solution. This includes monitoring and analyzing performance, modifying campaigns based on results, keeping content fresh and relevant, incorporating new capabilities and monitoring competitor sites. The Internet applications ISO-SOFT supports typically are hosted by our clients or a third-party hosting service.

Ongoing support services we provide include:

• Content Services - We manage some or all of the content on our clients' Internet sites, including that which is static or continuously updated for entire sites or subsections.
• Application Management - We work with clients to continually tune, enhance and extend their Internet-based applications.
• Research Services and Market Analysis - We prepare ongoing studies of the effectiveness of our clients' Internet sites. We develop focus groups, surveys and analyses comparing our clients' sites with competitor sites using sophisticated research and analysis techniques.
• Placement of Advertising Media - We help clients place their advertising media by designing and creating advertisements, identifying where to place advertisements and procuring space for the media.
• Business Processes - We assess the various business processes of an electronic enterprise and advise clients how the processes should be performed or improved. The areas we assess include order fulfillment, billing, human resources, customer order flow, public relations and warehousing.

Strengthening Customer Relationships

Whether its business-to-consumer or business-to-business, the issue is the same — how do you leverage the Internet across the customer life cycle to initiate, form and strengthen your customer relationships?

We address the entire life cycle from attraction to information, transaction and service. In business-to-consumer and business-to-business situations, ISO-SOFT's team works with marketing, sales and customer service organizations to develop and carry out innovative strategies that better project your brand, enhance customer relationships and improve customer loyalty.

ISO-SOFT creates a strategic context for e-business by helping clients develop innovative answers to their most critical questions:

• How can eBusiness be used to develop stronger ties to customers and open the door to cross-selling products or services?
• How can companies differentiate themselves online?
• What can companies do to further their Web presence?
• How should companies integrate their Web presence with transaction-based functions such as order entry and fulfillment?
• Can my company shift to a direct-to-consumer model? If so, how do you resolve channel conflict issues?

Armed with a sound strategy, ISO-SOFT is positioned to work with you to implement answers to these questions. From the highly creative to the deeply technical, ISO-SOFT's team can help you:

• Develop and project an online brand
• Design, implement, monitor and evaluate comprehensive advertising programs
• Create a compelling, informative online user experience
• Develop and nurture online alliances and communities
• Provide high-touch online customer service
• Enable your Web presence with purchasing, trading and auction capabilities
• Integrate your Web presence with front-office systems such as sales force automation and call centers
• Integrate your Web presence with transaction processing systems such as inventory management and accounting