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tomi

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Website URL: http://www.gavick.com

Stress management course

Learn techniques for 

• how to manage stress  

•  how to maximize positive stress  

•  how to use routines, relaxation techniques

Target Audience

This stress management course is ideal for team leaders, supervisors and line managers who wish to reduce and manage work-related stress.

Course Aim

•  Learn how you can manage stress positively at work in order to improve performance
•  Learn a number of relaxation techniques to reduce the negative effects of stress
•  Identify ways of improving team performance by managing stress

Course Objectives

 By the end of this one day stress management training course, the participants will have:

• Understand positive stress
• Assess your own stress levels and identify the common causes in the workplace and at home
• Identify symptoms of burnout and overload
• Identify the most common effects of stress on your quality of life
• Identify the costs and benefits of dealing with stress 
• Change behaviours which add to stress
• Make changes to situations that that can lead to stress and identified ways to address work-related stress throughout the organisation
• Learn a number of relaxation techniques to reduce the negative effects of stress
• Develop positive responses to situations that can not be changed and Turn positive action into positive habits
• Develop strategies to prevent feeling overwhelmed

Complaint Handling Course

Would you like to turn customer complaints into sales?

 By the end of the course, you will know how to:

 

* By the end of the course, you will know how to:
* How to using effective listening and questioning techniques, 
* How to forming the right solutionListen effectively so you understand what you need to do
* How to Choose the best response to a complaint
* How to Structure your responses effectively
* How to turn complaints into sales
* How to Using and understanding body language techniques
* How to format the best practice for emails and letters
          -   Write in a clear, concise style
          -   Check your responses and give them that final polish before you send them

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