Complaint Handling Course

Would you like to turn customer complaints into sales?

 By the end of the course, you will know how to:

 

* By the end of the course, you will know how to:
* How to using effective listening and questioning techniques, 
* How to forming the right solutionListen effectively so you understand what you need to do
* How to Choose the best response to a complaint
* How to Structure your responses effectively
* How to turn complaints into sales
* How to Using and understanding body language techniques
* How to format the best practice for emails and letters
          -   Write in a clear, concise style
          -   Check your responses and give them that final polish before you send them

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Have a website getting NO results? Looking for help?

Demand Real Results From Your Business Website!

That's right... Insist on a clear-cut return on your investment.

Many companies have spent time and money assembling a website but have seen few, if any, measurable benefits. If you're experiencing this frustration and want to start getting results you're already 1-step closer... You've found us!

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Training

Creativity and innovation course

12.11.2012

Creativity and innovation course

Improve innovation and creative thinking in your workplace. Generat...

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