Complaint Handling Course

Would you like to turn customer complaints into sales?

 By the end of the course, you will know how to:

 

* By the end of the course, you will know how to:
* How to using effective listening and questioning techniques, 
* How to forming the right solutionListen effectively so you understand what you need to do
* How to Choose the best response to a complaint
* How to Structure your responses effectively
* How to turn complaints into sales
* How to Using and understanding body language techniques
* How to format the best practice for emails and letters
          -   Write in a clear, concise style
          -   Check your responses and give them that final polish before you send them

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Your business not online yet?

Want to start off on the right foot?

Whatever your business type or size the Internet can deliver tremendous benefits. Learn how your company can start Achieving success online right now.

Our Unique Methodology
Our unique methodology employs a three-phase development process, which provides our clients with a framework designed to minimize disruption of their day-to-day operations. We believe that the development of a successful e-Business Solution involves gaining an in-depth understanding of your business strategy and process. It is with this in mind that we have developed a methodology that keeps the clients' needs, expectations and motivations in focus throughout the project cycle. Our Implementation Methodology provides a consistent and reliable framework to minimize any associated risks and effectively deliver e-Business Solutions that meet your business objectives.

Phase 1 - Design the Solution
We begin with key members of your organization's executive team to identify or refine the e-Business vision, and develop an understanding of the key business processes and corporate goals. We conduct a series of surveys, interviews and workshops - which can include a mix of your key personnel, customers and suppliers. We then assess competitive and financial risks, review business models and create a roadmap that outlines the direction, steps and milestones for your e-Business Solution. Once we have clearly defined your objectives, we translate the operational plan into a technical blueprint of your e-Business Solution. The components of the plan and blueprint are based on the strategy developed during the workshops and include:

Site Architecture
Interface Design
Technical Specifications for Interface, Software Development
Technical Environment
Description of General Operational and Organizational Functions
Detailed Workflow and Technical Recommendations
Critical Success Factors
The result is a comprehensive roadmap for design, development and deployment that enables rapid delivery of your e-Business Solution on time and on budget.

Phase 2 - Create the Solution
Once the blueprint is complete, our development team begins building your e-Business Solution. We start with an in-depth analysis of the technical requirements, and then we assign a development team consisting of individual specialists in the various technical components. During this process, our team moves into a seamless integration of the various architecture components, such as: coding, software development, interface and technical environment. Once the development is complete, we subject the Solution to vigorous testing, interaction reviews and user acceptance. We then, set-up the project to a live environment and train your team on all the working functions.

Phase 3 - Operate the Solution
Our Application Hosting Solutions enable you to deploy your e-Business Solution quickly and affordably, without procuring and managing your own applications, servers, and networks. You can employ best-of-breed technologies, pay for services on a convenient monthly basis. And avoid burdening your internal IT staff. All through a single point of accountability. We provide dedicated support and services for hardware, network infrastructure, and operating systems designed to meet your budgetary, scalability and availability requirements.

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Creativity and innovation course

12.11.2012

Creativity and innovation course

Improve innovation and creative thinking in your workplace. Generat...

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