Complaint Handling Course Complaint Handling Course

Complaint Handling Course

Would you like to turn customer complaints into sales?

 By the end of the course, you will know how to:

 

* By the end of the course, you will know how to:
* How to using effective listening and questioning techniques, 
* How to forming the right solutionListen effectively so you understand what you need to do
* How to Choose the best response to a complaint
* How to Structure your responses effectively
* How to turn complaints into sales
* How to Using and understanding body language techniques
* How to format the best practice for emails and letters
          -   Write in a clear, concise style
          -   Check your responses and give them that final polish before you send them

 

 

 

Last modified onTuesday, 05 February 2013 09:53
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